Articles written from my time in Lenovo's Premier Support department. I bring to my next employer a back-end understanding of Lenovo devices, parts, tools, support, warranty levels, claims, and standard operating procedures.
Business title: Bilingual Technical Support Specialist (French/English)
Time type: Full time
Length of Service: 2 years, 14 days
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BIOS Simulator Center
An interactive BIOS setup simulator for all Lenovo model types
Decoding POST errors
Defining beep tones and event codes
Deployment recipe card
Queries, drivers, apps and instructions for deploying Lenovo devices
Digital Download Recovery Service
Restore your device back to Lenovo’s OEM base image
Docking stations
Who needs them, who doesn’t, and how to support them
Driver update and rollback
Keep devices up to date and know where to find legacy drivers
Identifying and replacing parts
Know what’s in your device, what’s considered compatible, where to source and how to replace parts
Kudos
Feedback and testimonials of my service for Lenovo
Think BIOS Config Tool
View and modify BIOS settings from Windows
Warranty levels
Understanding Lenovo warranty levels, claims and procedures
ᛡ Best of ADP
ADP: Accidental Damage Protection
Exploring aesthetic system failure and customer induced damage
