Keyboard / Touchpad / Touchscreen

Problem Description:

  • - No KB
  • - KB keys intermittent
  • - KB key missing
  • - KB keys randomly sending
  • - No TP
  • - Intermittent TP
  • - No touchscreen
  • - Intermittent touchscreen

Action/Troubleshooting Done:

  • - PHR
  • - BIOS test
  • - UEFI diagnostics
  • … remoting in …
  • - Device manager OK
  • - BDF updated
  • - Driver uninstall/reinstall/rollback
  • - BIOS toggle?
  • - OEM image
  • - Linux live test OK
  • - Restore point available
  • - Reimage