Problem Description:
- - Dock display missing
- - Dock display flickering
- - Dock display low resolution
- - Dock not detected
- - Dock disconnections
- - Dock peripherals not recognized
- - Dock FW unable to update
- - Dock not charging device
- - Dock prevents POST
- - Dock BSOD
- - No recent updates or setup changes
Action/Troubleshooting Done:
- - PHR
- - Cables properly seated
- - Original TBT USB-C cable
- - USB-C plugged into correct port in back of dock
- - GPU card with USB-C port test
- - Alternate USB-C port on device tested
- - Alternate dock/device test
- - Dock S/N →
- - Dock model type →
- - OCM matrix compatible
- - Solid power indicator on dock
- - Video connections used →
- - Dock tested with no load
- - All video ports on dock tested
- - No video cable adapters
- - Monitor input select →
- - Power cycled dock
- ... Remoting in ...
- - BDF updated with dock FW
- - Display link driver added
- - OEM image
- - Device Manager OK
- - Driver uninstall/reinstall/rollback
- - Video driver reset (Win + Ctrl + Shift + B)
- - Display settings configured
- - Lowered refresh rates
- - DSC flicker fix
- - Windows updated
- - BIOS: TBT security toggled
- - BIOS: CPU power management toggled
- - BIOS: PCIE tunneling toggled
- - BIOS: Kernal DMA Protection toggled
- - BIOS: Graphics device Hybrid/Discrete toggled
- - OEM image
- - Restore point available
- - Reimage