Massimiliano Pappadia
    https://massi.net
    massimilianopappadia@gmail.com
    +1-514-586-5906

    Experience

        Lenovo
            Sep 2021 - Oct 2023 (2 years)
            Morrisville, USA (Remote from Montreal, Canada)
            Technical support specialist
                Bilingual (French/English) in Premier Support
                NA Recognition award 
                CRM automation tools developper in JS and AHK 
                High volume queue (+12 calls/day) 

        Le Rouge Bar
            Jan 2019 - Sep 2019 (9 months)
            Montreal, Canada
            Light board operator
                Live lighting coordinator
                Onyx Obsidian Control Systems fixture patching
                Hardware installation and maintenance
     
        Groupe Paradoxe
            Mar 2018 - Sep 2018 (6 months)
            Montreal, Canada
            Audio-visual technician
                Emploi Québec internship
                Hardware delivery and installation
                Event stage and scene mounting
                IATSE 56 membership
     
     Enzyme Testing Labs
            Nov 2016 - Mar 2018 (1y 8 months)
            Montreal, Canada
            Video game QA tester
                Warner Bros. Games Studio
                Hardware delivery and installation
                Generate bug reports in JIRA
                AAA game titles
          
    IT certifications
      
        CompTIA Network+
            July 2021
            Code: JRMZDXSH9HV1139Z
            Candidate ID: COMP001021835965
     
     CompTIA A+
            April 2021
            Code: DPFK54ZHSDEEQKG9
            Candidate ID: COMP001021835965
   
    Education
      
        Sapienza Università di Roma
            Mar 2020 - Dec 2020 (10 months)
            Rome, Italy
            Independent student
                Cyber Security
                Computer Science
                Credits only
     
        John Cabot University
            Sep 2019 - Dec 2019 (4 months)
            Rome, Italy
            Independent student
                Prerequisites
     
        Concordia University
            Jan 2016 - Apr 2016 (4 months)
            Montreal, Canada
            Independent student
                Prerequisites 
     
        Loyola High School
            2011
            Montreal, Canada
            Secondary school diploma 
     
     Académie Michele Provost
            2006
            Montreal, Canada
            Primary school 
 
    Skills
      
        Language
            English (fluent native)
            French (fluent)
            Italian (conversational)
            HTML / CSS (strong)
            AHK (strong)
            JS (novice)
     
        Windows 10/11
            Configuration
            Troubleshooting
            Traditional deployment
     
        IT hardware
            Installation
            Maintenance
            Cable management

        Web development
            Site hosting
            Chrome dev tools
            Chrome/Edge extensions

     Automation
            Web scraping
            Macros

    Interests
 
        IT
            Endpoint administration
            Windows deployment
            Linux networking
            IT security
            Virtualization

        General
            Event lighting
            Retro gaming
            Weight lifting
            Long distance running
            Frisbee