Massimiliano Pappadia
    https://massi.net
    massimilianopappadia@gmail.com
    +1-514-586-5906
    English (fluent native)
    French (fluent)
    Italian (conversational)

    Technical skills

        Hardware
            Workstations, servers, custom builds, peripherals, I/O devices 
            Installation, assembly, upgrade, retirement
            Rack mounting, structured cabling for networking equipment	
            DVRs, IP cameras, IP phones, conference rooms
            
        Software
            Active Directory domain services, RBAC, OU, GPO
            Winget, Chocolatey package deployment and scripted configuration 
            RAID, Veeam backup and restore, GNU ddrescue data recovery	
            Microsoft Dynamics 365 CRM, JIRA database
            HTML/CSS/JS development, Git version control
            Chrome dev tools web scraping, AutoHotKey macros and automation

        Networking
            VPN access with Tailscale, OpenVPN, and Fortinet hardware 
            LAN design and addressing schemes
            Windows Server DNS, SMB, iSCI, RDP, FTP, IIS, SSH, DHCP, WSUS
            Linux BIND DNS, Samba, SSH, Sendmail, Apache 
            Cisco IOS VLAN, DHCP,
            Web hosting, domain registration, front-end web design
            Nmap network scanning, Metasploit security testing

    IT certifications
      
        CompTIA Network+
            July 2021
            Code: JRMZDXSH9HV1139Z
            Candidate ID: COMP001021835965
     
        CompTIA A+
            April 2021
            Code: DPFK54ZHSDEEQKG9
            Candidate ID: COMP001021835965
   

    Experience

        Lenovo
            Sep 2021 - Oct 2023 (2 years)
            Morrisville, USA (Remote from Montreal, Canada)
            Technical support specialist
                Bilingual (French/English) in Premier Support
                NA Recognition award 
                CRM automation tools developper in JS and AHK 
                High volume queue (+12 calls/day) 

        Le Rouge Bar
            Jan 2019 - Sep 2019 (9 months)
            Montreal, Canada
            Light board operator
                Live lighting coordinator
                Onyx Obsidian Control Systems fixture patching
                Hardware installation and maintenance
     
        Groupe Paradoxe
            Mar 2018 - Sep 2018 (6 months)
            Montreal, Canada
            Audio-visual technician
                Emploi Québec internship
                Hardware delivery and installation
                Event stage and scene mounting
                IATSE 56 membership
     
     	Enzyme Testing Labs
            Nov 2016 - Mar 2018 (1y 8 months)
            Montreal, Canada
            Video game QA tester
                Warner Bros. Games Studio
                Hardware delivery and installation
                Generate bug reports in JIRA
                AAA game titles

     	McDonald's Canada
            Sep 2014 - Aug 2015 (11 months)
            Montreal, Canada
            Crew member
                Kitchen crew
                Lobby
          

    Education
      
        Dawson College
            Feb 2024 - Mar 2025 (13 months)
            Montreal, Canada
            Network administration and Support
                AEC program

        Sapienza Università di Roma
            Mar 2020 - Dec 2020 (10 months)
            Rome, Italy
            Independent student
                Cyber Security credits
                Computer Science credits
     
        John Cabot University
            Sep 2019 - Dec 2019 (4 months)
            Rome, Italy
            Independent student
                Computer Science prerequisites
     
        Concordia University
            Jan 2016 - Apr 2016 (4 months)
            Montreal, Canada
            Independent student
                Geography credits
     
        Loyola High School
            2011
            Montreal, Canada
            Secondary school diploma 
     
        Académie Michele Provost
            2006
            Montreal, Canada
            Primary school