| Technical support specialist, Lenovo Morrisville, USA (Remote from Montreal, Canada) |
Sep 2021 - Oct 2023 2 years |
|
» Bilingual (French/English) in Premier Support
» NA Recognition award » Developed automation tools in JS and AHK » High volume queue (+12 calls/day) |
|
| Light board operator, Le Rouge Bar Montreal, Canada |
Jan 2019 - Sep 2019 9 months |
|
» Live lighting coordinator
» Onyx Obsidian Control Systems fixture patching » Hardware installation and maintenance |
|
| Audio-visual technician, Groupe Paradoxe Montreal, Canada |
Mar 2018 - Sep 2018 6 months |
|
» Emploi Québec internship
» Hardware delivery and installation » Event stage mounting » IATSE 56 membership |
|
| Video game QA tester, Enzyme Testing Labs Montreal, Canada |
Nov 2016 - Mar 2018 1y 8 months |
|
» Warner Bros. Games Studio
» Generate bug reports in JIRA » AAA game titles |
|
| CompTIA Network+ | July 2021 |
|
» Code: JRMZDXSH9HV1139Z
» Candidate ID: COMP001021835965 |
|
| CompTIA A+ | April 2021 |
|
» Code: DPFK54ZHSDEEQKG9
» Candidate ID: COMP001021835965 |
|
| Independent student, Sapienza Università di Roma Rome, Italy |
Mar 2020 - Dec 2020 10 months |
|
» Cyber Security
» Computer Science » Credits only |
|
| Independent student, John Cabot University Rome, Italy |
Sep 2019 - Dec 2019 4 months |
| » Prerequisites | |
| Independent student, Concordia University Montreal, Canada |
Jan 2016 - Apr 2016 4 months |
| » Prerequisites | |
| Secondary school diploma, Loyola High School Montreal, Canada |
2011 |
| Elementary school, Académie Michele Provost Montreal, Canada |
2006 |
| Language | English (fluent native), French (fluent), Italian (conversational) |
| HTML / CSS (strong), AHK (strong), JS (novice) | |
| Windows 10/11 | Configuration, troubleshooting, traditional deployment |
| IT hardware | Installation, maintenance, cable management |
| Web development | Site hosting, Chrome dev tools, Chrome/Edge extensions |
| Automation | Web scraping, macros |
| IT | Endpoint administration, Windows deployment, Linux networking, IT security, virtualization |
| General | Event lighting, retro gaming, weight lifting, long distance running, frisbee |